The Lolita Store: Lolita Glasses & Gifts

Customer Care

The Lolita Store is the official e-store of LOLITA. Located in Virginia, Lolita’s ‘hometown’, we carry the wonderful designs brought to life by Lolita. We will keep you posted on new glassware designs and new items that are added to the Lolita collection.

Shipping

We ship from Virginia via Federal Express. Upon occasion we may ship using another carrier. Please note that Fed Ex Ground does not ship to P.O. Boxes or offer Sunday delivery. You will have a selection of shipping options based upon the weight and the shipping address of your order. These options will be presented after you enter your ‘ship to’ address.

Shipping Times

The Lolita Store will process your order promptly and most orders will ship within 2 business days after receiving your order. Delivery will be determined by the method chosen – under normal circumstances Fed Ex Ground will take approx 4 – 5 business days to the West Coast, approx 3- 4 business days to the Midwest and approx 2-3 business days to the East Coast.

Tracking

A Fed Ex tracking number will be sent to you via email once your order has shipped and you will be able to track your package with this number by going to FedEx.com

Shipping Charges

Shipping charges will depend upon the size, weight and the location being shipped to. PLEASE be careful when filling in the ‘ship to address’ as we do charge a $10 rerouting fee for a package that has to be rerouted due to an incorrect address provided on the original order. Shipping charges are subject to change without notice.

Sales Tax

A 5% sales tax will be applied to all items shipped within the state of Virginia.

Gift Option

Lolita glasses make wonderful gifts and come in their own beautiful box so wrapping is not necessary. We do offer a gift card option which you will find when you check out.

Returns and Exchanges

We are sure you will love your Lolita order, but if for some reason you are not satisfied simply return it within 10 days to the address listed under customer service below. Once we receive the return we will credit the credit card used to place the order for the price of the item(s) excluding shipping charges – we do not issue cash or check refunds.

If the merchandise is damaged please notify us within 3 business days and a RA number will be issued and the package will be picked up by Fed Ex. Please save all packing materials as Fed Ex may require an inspection of the package. Upon our receiving the damaged items back we will replace the items or issue a credit to the credit card used to place the order.

We cannot accept any returns or exchanges after 30 days.

Customer Service

TheLolitaStore.com
148 Main Street
P.O. Box 278
Greenville, VA 24440

Email us at info@thelolitastore.com

We can also be reached between the hours of 9 am - 4 pm EST Monday through Friday by calling 1-877-566-0999.

Safety Policy

You can be assured that The Lolita Store is a safe and secure site.